Trulieve Davenport Dispensary

This is probably the most unprofessional Tru I have ever been to.i could say getto. Came here waited for over 30 min for an express order while is appeared to be 8 min on the screen. This lady here is flirting with another person that apparently she knew and the face expression she gives clients coming in or the clients waiting here asking how long is the wait is just not professional… Ac is broken as well so the least we can receive is some acceptable customer service. I will personally drive to a different location and deal with anybody else but this female you have represented your store.

This store is most definitely in the Top 5 WORST Trulieve stores to go too. They don’t put you on express when you place a pickup order and make no changes, you WILL get skipped in the queue because they don’t care about anybody’s time. Totally not like we don’t pay for our card, recommendations and everything we want here or anything. Not like the people coming in aren’t what keep the business here?? Make it make sense, the people here don’t care, they look at everyone as a nuisance and have the worst attitude n energy to be around. I really can’t stand going to this store but unfortunately there isn’t much else around. Truly unbelievable

Edit: They need to figure out a way to address the absurd wait times for all transactions - patients shouldn’t have to wait 30m+ to get their medication dispensed, especially when an order is placed in advance to avoid waiting in line. I’ll update my review when they figure out a solution to the inadequate staffing. Great dispensary w/a great selection of products at a reasonable price, all run by friendly staff members. One gripe is the wait times - regardless of whether you’re doing a pickup/express pickup/walk-in, you can expect to wait a bit before being called to the ordering area.

Before I elaborate on why this location only receives one star, I want to remind readers of a fundamental principal in customer service: customer satisfaction is a result of customer expectations (to be clearly delineated by the service provider) being met. Bear this in mind before rebutting. I ordered a pickup order to bypass the ever present line at this location. I live in about half an hour from the shop, so I figured this would give them time to process my order (2 cartridges). I walk in to a full lobby and an aloof and unfriendly person at the desk. I get maybe 10% of her attention as I check in and she tells me to wait. That’s it. So I wait. The screen in the lobby shows me as first in the pickup line and a wait time of 5 minutes. So I wait patiently. After about 15 minutes, watching person after person get called in, I ask Unfriendly whether I’m better off simply walking in, and what the point is of putting in a pickup order. Her response: “well, that really depends.” I wait for her to continue. She stares smugly at me. So I ask that she elaborate. I come to understand that my pickup wasn’t processed when I arrived and therefore I had to wait for it to be processed before being entered into the patient queue. My order had finally finished processing 5 minutes before I inquired regarding the wait. So I hadn’t even entered the queue until twenty minutes had passed. At this point I began to lose patience. I waited for another five minutes and, after YET ANOTHER walk-in got called in ahead of me, I asked them to cancel my order and left. Here’s the thing. I’m okay with waiting for an order to process. I’m a patient person. What I’m not okay with is standing around like an asshat with no information offered, no suggestions about running other errands and returning after receiving an email confirming my order was completed, or any other sort of suggestion that indicates any consideration for my time. That is what pissed me off and made me leave. Again. If the person working the desk had said to me: “it looks like your order is still processing, and walk-ins will go ahead of you in the queue until the order is complete. You will receive an email. Would you like to come back then?” I would have understood, run my other errand, and returned. But instead she chose to provide the bare minimum communication, and what was provided was as done with snark. As it was, I left without my purchase, and didn’t have time to run my other errand before my work meeting as intended. I will never patronize this location again. They have lost my business. Trulieve has one more strike before I boycott them entirely.

I put in an order for a ground 7 grms and 1 eight. I received the notification to pick it up. I got to the store, and they asked me if I needed to make changes in my order. I told them no. When they call me in they gave me the price and it was only ten dollars so I asked if that was for 7 grams ground and 1 eight and they said no you only have enough for the 7 grams or 2 eights but we can't modify your order because you came in on the express line and we already put 1 eight aside but I was like I wasn't going to change anything but nobody never told me I didn't have enough allotment for everything so how would I know I would have to do anything to my order that's why I chose express. To make this long store short, they didn't let me get what I wanted unless I went back to the front and went back in line, so that irritated me. I didn't argue. I just left